There are two ways you can top up your Pokefi:
a) Instant topup (depending on credit card clearance, system will refresh as quick as within 10 mins) - this option you will need to connect to the Pokefi WiFi network. Open a browser, type in full address http://a.pokefi, there is a Pokefi device management page, choose Package (Please make sure you have chosen the Pokefi WiFi network). In case you are out of data (WiFi signal light turns to SOLID Green), after chose package and effective date, you need change to another WiFi with internet connection and back to page "confirm payment" it'll go through.
b) via website www.mypokefi.com - this option you don't need to have the Pokef with you. You can top up remotely, however since it's a batch process, please be aware it will take up to 24 hours to load packages.
And you will need to provide Pokefi serial number during checking out.
How long the battery will last?
The battery will last up to about 12 hours for continuous use. If you connect more than 1 device or staying in weak signal locations for long time, the battery will run out faster than normal.
How do I know the battery is running out?
You can check the battery level by accessing the Pokefi device management page http://a.pokefi. The ON/OFF button will be refreshing Red when battery runs below 30%. It's suggested that you should charge your device within an hour.
How to charge the device?
Pokefi uses standard Micro USB cable to charge. The battery is interchangeable that means you can buy an extra battery as spare for long trips. It's suggested to turn OFF the Pokefi while charging and use 2A output charger for faster charging. When it's fully charged, the Blue light around the ON button will turn from flashing to solid.
Why I can't open the device management page?
You can access to the device management http://a.pokefi ONLY when you are on Pokefi WiFi network, it's Pokefi internal page unique for each device. Please make sure you have chosen the right WiFi hotspot network
How do I know run out of data plan?
The WiFi signal light will turn to Green solid if account balance is zero. Please top up from our website www.mypokefi.com. Be reminded to leave us your S/N# in the message.
Why can't I ship spare batteries outside of Singapore?
Batteries are classified as Dangerous Goods and are not permitted via airmail unless they are within aPokefi device.