How to reset password?
In case you forgot the customized passwords and need to reset to factory default, we will need to verify ownership. Please email to pokefi@everlong.biz, subject RESET PASSWORD with any of following information.
• the last few locations you have used the Pokefi, serial number or default SSID
• or proof of purchase, such as invoice copy
• or lf you have registered, please provide serial number or default SSID and the registered email.
Where can I find more information about the Pokefi device, such as battery level, usage etc.?
Once you are connected to the Pokefi WiFi network, open a browser type in http://a.pokefi or http://192.168.43.1, you will find information such as balance, battery level etc. from the Pokefi admin page.
Why it's not connected?
Please check the following:
• Confirmed the device is on, the ON/OFF button should be blinking in Blue color
• Confirmed the signal light is blinking Green color (if Red color means no network coverage, please turn off the device and wait for 1 minute, then turn ON again)
• Make sure WiFi is ON
• Make sure you have chosen the right hotspot network
• Make sure you have enough account balance
• Make sure the Pokefi device is within the range
If you have checked the above, and still can't get connected. It could be network coverage issue. We partner with different local network operators to provide the best possible services for our users. However, there are still blind spots with weak signals, such as basements. We suggest you walk around, try from outdoor or open areas to find out locations with better reception.
Pokefi hotspot will not work on open water, only satellite technology works far from land, it will work only when you ship get closer to ports and at cruise destination. The closer you are to land, the better connection you will receive.
In case you feel the connection is too slow or not performing well, please try turn of the Pokefi, wait at least 15-20 minutes, turn on the Pokefi and wait for the Green signal, it might help.
How long do I need to wait to have connection?
Normally, when you turn on the Pokefi, the device will start searching for available networks. You will see the ON/OFF button is blinking Blue, while the WIFI signal is blinking RED. Normally, it will take about one minute depending on locations, the WIFI signal will turn to Green. Green means network connection is available.
What to do if the device WIFI signal keeps blinking?
RED for more than three minutes? -
This means the signal in the particular location is weak, suggest to turn off the device and try again in different locations. You may want to check the signal of your mobile device (click here for example).
What does it mean when the WIFI signal is in RED solid not flashing?
There are a few situations you will see solid RED light signal, and you can contact us to help identify the issue.
1. Not in coverage countries/territories
2. System failure or hardware failure
3. Out of system capacity - in this situation, you can wait till someone releases the line for you to sign in
4. No mobile signal, such as basement or airport areas within a certain distance due to WIFI signaling control
What to do if abnormal WIFI signals or can not charge the device?
Try the following steps:
• remove the back cover, take out the battery from the compartment
• reinstall the battery
• turn on the Pokefi, wait for the Green signal (it might take longer time than normal, please wait for a while)
• keep the Green signal on for at least 5 minutes
• turn off the Pokefi, then turn on again, wait for Green signal blinking
When do I need to register?
Registration is not compulsory, you can start experiencing the device without registration. However, in order to verify your Pokefi ownership and allow us to serve you better, we do recommend to complete the registration anytime at your convenience.
How do I turn off the device?
Simply press the "O" (ON) button for 5 seconds, it turns Red, then off automatically.
How to change passwords?
You can manage password by accessing the Pokefi device management page, open a browser, type in http://a.pokefi (must connect to the Pokefi WiFi network), choose My Device. after login, choose HOTSPOT to change WiFi name & password (be reminded password will required at least 8 digits or characters). Please reconnect your Pokefi after changing the WiFi name.